CX / Digital Strategy Consultant

The Role 

Our client is currently under taking a large project to improve customer experience. As a CX (Customer Experience) and digital strategy expert the role will be focused around the analysis and development of the digital communication strategy with a view to improving customer experience. You will be responsible for analysis of current / future order methods and channels. The role will consider new technologies for ordering methods and how to implement change. 

Tasks

• Though leadership to develop a digital communication strategy. 
• develop strategy across sales, logistics and other impacted business units.
• Align digital strategy and customer road map to ensure consistency
• Develop governance processes
• Develop growth
• Support the development and  documentation of user stories to support the system requirements for the orders models of the future. 

Skills Required 

• Proven track record of developing and adopting a successful digital strategy
• FMCG Experience
• Customer Experience 
• Understanding of customers, sales, logistics processes within FMCG
• Advanced problem solving & stakeholder engagement
• Negotiating complex agreements

How to apply

These opportunities don't come around often so if you are looking for a role to work the latest technologies then...........APPLY NOW

For further information please call Jack in our Melbourne Office on 03 9348 0092 or email your CV and details to Opportunities@SpellerInternational.com.au

Before you click 'Apply Now', please ensure that your contact details are included in your resume and that you only attach MS Word Format Documents.

SPELLER INTERNATIONAL - SAP Recruitment Specialists

To be eligible to apply for this position you must either be an Australian or New Zealand Citizen, a permanent resident of Australia, or have an appropriate Australian work visa